Phone: 818-764-6400
Fax: 818-764-6677
Email: info@kobiwindowsanddoors.com
Custom Windows & Doors Warranty Information

The following Limited Warranty, its conditions, exclusions and limitations states that we warrant our manufactured wood windows and doors shall be free of defects which render them unfit for ordinary recommended use for a period of one year from date of shipment. Warranty is extended only to the original purchaser to whom the windows and/or doors have been sold.
This warranty expressly excludes damage or defects due to the following:

1. Failure to comply with Kobi’s Windows & Doors, Inc. care, handling and finishing instructions.
2. Attempts to repair the door by persons other than Kobi’s Windows & Doors, Inc. or its approved representatives.
3. Natural variations in the color, texture, or grain pattern of the wood.
4. Improper installation or handling at job site or in storage.
5. Panel shrinkage, surface cracks or splits in panels.

In the event that a Kobi’s Windows & Doors, Inc. manufactured stile and rail door fails to conform to this warranty, Kobi’s Windows & Doors, Inc. will repair the door or, at its option, ship a replacement to its customer in the same condition of fit and finish as the door originally sold by Kobi’s Windows & Doors, Inc.. If Kobi’s Windows & Doors, Inc. is unable to replace the door and if repair is not commercially practicable, Kobi’s Windows & Doors, Inc. may reimburse the dealer’s purchase price of the defective door. The company cannot under any circumstances be responsible for installation, repainting, refinishing or other similar activities necessary to complete the replacement or any cost associated with the resolve.

Glass:
Doors with insulated glass are warranted against hermetic seal failure for a period of five years from date of manufacture. Should there be a failure of the air seal within the warranty period, the company shall supply either the insulated glass only or the insulated glass in sash at the company’s option. If hermetic seal failure is caused by the use of cleaning solutions that contains chemicals that attack our sealant or if lap painting was not conducted, no warranty shall be in effect. The company cannot under any circumstances be responsible for installation, repainting, refinishing or other similar activities necessary to complete the replacement or any cost associated with the resolve.
The company will furnish the insulated glass only free of charge, F.O.B. the original point of delivery. Cracked or broken glass is not covered by the warranty. Tempered glass contains varying degrees of distortions. These distortions may effect view and are not considered a defect. All glass should be cleaned with mild soap & water only. All other solutions could cause damage or seal failure. Do not allow metal parts of cleaning equipment to contact glass.

Limitations and Exclusions:
All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration for the period of one (1) year from the date of shipment to Kobi’s Windows & Doors, Inc. customer. Kobi’s Windows & Doors, Inc. shall not be liable for any special, consequential, indirect or incidental damages based upon breach of express or implied warranty, breach of contract, negligence, strict tort or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of savings or revenue, loss of use of the door or the structure in which the door is installed, costs of any substitute doors, claims by third parties including subsequent purchasers of Kobi’s Windows & Doors, Inc. product and injury to property. Some states do not allow the exclusion or modification of incidental or consequential damages, so the above exclusions may not apply to you.

To Make a Claim:
Immediately upon discovering that a Kobi’s Windows & Doors, Inc. wood manufactured window or door is defective or fails to conform to this warranty, the customer shall send a notice in writing to the dealer where the Kobi’s Windows & Doors, Inc. door was originally purchased.


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